Shipping policy
Shipping Within Saudi Arabia
We currently offer shipping across the Kingdom of Saudi Arabia through our official logistics partner Aramex.
Processing Time
Orders are processed within 1โ2 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been shipped.
Delivery Time
Estimated delivery times:
Major cities: 2โ5 business days
Other regions: 3โ7 business days
Remote areas: Delivery times may vary
Please note: Delivery timelines are estimates and may vary depending on courier conditions or regional accessibility.
Shipping Fees
Shipping fees are calculated at checkout based on your location and order weight.
Any additional fees (such as re-delivery or address changes) are the responsibility of the customer.
Incorrect Address / Failed Delivery
It is the customerโs responsibility to provide a correct and complete shipping address.
If a shipment is returned due to an incorrect address or multiple failed delivery attempts, the customer may be responsible for additional shipping charges.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status through Aramex.
Shipping Restrictions
We currently ship within Saudi Arabia only.
International shipping is not available at this time.
Delivery Issues
If you encounter any delivery issues such as:
Delayed shipment
Lost package
Damaged shipment
Incorrect item received
Please contact us immediately at:
ย info@ahg.com.sa
We will coordinate with the courier to resolve the issue promptly.